Delivery and Dispatch

Order Processing
Orders are processed within 1-2 business days. Orders placed after 12 PM AEST will be processed the next business day. During sale periods, please allow additional processing time.

Shipping Methods
We offer the following delivery options:

  • Standard Shipping (3-7 business days)
  • Express Shipping (1-3 business days)
  • Next Day Delivery (available for metro areas)

Shipping Costs
Shipping costs are calculated at checkout based on:

  • Order total and weight
  • Delivery destination
  • Selected shipping method
  • Free standard shipping for orders over $150

Delivery Areas
We ship to all Australian states and territories. International shipping available to select countries.

Order Tracking
Once your order is dispatched, you will receive:

  • Tracking number via email
  • Carrier information
  • Estimated delivery date
  • Real-time tracking updates

Delivery Timeframes

  • Metro areas: 2-5 business days
  • Regional areas: 3-7 business days
  • Remote locations: 7-14 business days
  • International: 10-21 business days

Signature Requirements
Signature may be required for:

  • Orders over $200
  • Express deliveries
  • International shipments
  • Deliveries to business addresses

Delivery Issues
If you experience delivery problems:

  • Contact the carrier with your tracking number
  • Check delivery address accuracy
  • Contact us within 7 days of expected delivery

Package Insurance
All orders include:

  • Transit insurance
  • Loss protection
  • Damage coverage
  • Theft protection

International Shipping
For international orders:

  • Customs duties may apply
  • Delivery times vary
  • Additional documentation required
  • Tracking available for most destinations

Shipping Restrictions
Some restrictions apply to:

  • PO Box addresses
  • Parcel lockers
  • Certain international destinations
  • Remote military bases

Multiple Item Orders
Items may ship separately if:

  • Coming from different locations
  • Require special handling
  • Have different availability dates

Holiday Delivery
During peak periods:

  • Allow extra processing time
  • Delivery delays may occur
  • Express shipping recommended
  • Check website for cut-off dates

Failed Deliveries
If delivery is unsuccessful:

  • Carrier will leave notification
  • Packages held at local depot
  • Redelivery can be arranged
  • Packages returned after 10 days

Address Changes
Address changes must be requested:

  • Within 2 hours of ordering
  • Before order processing
  • Via customer service
  • Subject to approval

Delivery Updates
We provide regular updates through:

  • Email notifications
  • SMS alerts (opt-in)
  • Account order tracking
  • Carrier tracking systems

For delivery inquiries, please contact us through our website with your order number ready.