Returns Policy

Return Eligibility
We accept returns within 30 days of purchase for unworn items in original condition with all tags attached. Proof of purchase is required for all returns and exchanges.

Non-Returnable Items
The following cannot be returned:

  • Made-to-order or customized footwear
  • Final sale items (clearly marked)
  • Gift cards
  • Items without original packaging
  • Products showing signs of wear

Return Process
To initiate a return:

  1. Complete the online returns form
  2. Package items securely in original box
  3. Include completed returns slip
  4. Use provided prepaid shipping label
  5. Drop at designated carrier locations

Return Shipping
We provide complimentary return shipping for Australian customers. International returns are subject to shipping charges and custom fees.

Refund Processing
Refunds are processed within 5-7 business days after receipt and inspection. Original payment method will be credited within 1-2 billing cycles.

Defective Products
For defective items:

  • Contact us within 14 days of delivery
  • Provide photos of the defect
  • We cover return shipping costs
  • Choose replacement or full refund

Exchange Policy
Exchanges are offered for:

  • Size exchanges (subject to availability)
  • Color variations (when possible)
  • Store credit option always available

Quality Inspection
All returns undergo:

  • Authentication verification
  • Condition assessment
  • Original tag verification
  • Packaging inspection

Holiday Returns
Extended return period applies for purchases made November 15 – December 24, extendable until January 15.

International Returns
International customers:

  • Responsible for return shipping
  • Subject to custom duties
  • Must include customs documentation
  • Processing may take additional time

Store Credit
Optional store credit:

  • Issued immediately upon approval
  • Never expires
  • Transferable
  • usable online

Return Exceptions
We reserve the right to:

  • Refuse returns without proof of purchase
  • Deny items not in original condition
  • Charge restocking fees for worn items

Special Circumstances
For exceptional cases:

  • Contact customer service directly
  • Provide order details and photos
  • Case-by-case evaluation
  • Personalized solutions offered

Return Status Tracking
Monitor your return through:

  • Online account dashboard
  • Email notifications
  • Automated status updates
  • Customer service assistance

Product Care
To maintain return eligibility:

  • Keep original packaging
  • Preserve all tags and labels
  • Avoid product alteration
  • Store properly before return

For return assistance or questions, please visit our help center or contact customer support through our website contact form.